Consumer Support Mobile Terms of Service
Dorel Juvenile
Last updated: Feb. 25, 2026
The Dorel Juvenile Group, Inc. (“Dorel Juvenile”) for this mobile message service (the "Service") is operated by Dorel Juvenile (“Dorel Juvenile”, “we”, or “us”). Your use of the Service constitutes your agreement to these terms and conditions (“Mobile Terms”). We may modify or cancel the Service or any of its features without notice. To the extent permitted by applicable law, we may also modify these Mobile Terms at any time and your continued use of the Service following the effective date of any such changes shall constitute your acceptance of such changes.
By consenting to Dorel Juvenile’s SMS/text messaging service, you agree to receive recurring SMS/text messages from and on behalf of Dorel Juvenile through your wireless provider to the mobile number you provided, even if your mobile number is registered on any state or federal Do Not Call list.
Text messages may be sent using an automatic telephone dialing system or other technology.
Support messages may include answering product questions, help with installation, support case creation, sending of product manuals or guides, images, order information, shipping information, and transactional support (order update emails or texts).
You understand that you do not have to sign up for this program in order to make any purchases, and your consent is not a condition of any purchase with Dorel Juvenile.
Your participation in this program is completely voluntary.
We do not charge for the Service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message frequency varies. Message and data rates may apply. Check your mobile plan and contact your wireless provider for details. You are solely responsible for all charges related to SMS/text messages, including charges from your wireless provider.
You may opt-out of the Service at any time. Text the single keyword command STOP to the number you are receiving messages from in any text message to cancel.
Support messages are separate, and unrelated to any marketing communication. Support messages do not subscribe you to ongoing or continued communication and will end when your case is closed based on your questions, concerns or issues being resolved by one of our agents. If you would like to unsubscribe from marketing communication, please reference our marketing mobile terms of service. You'll receive a one-time opt-out confirmation text message. No further messages will be sent to your mobile device, unless initiated by you. If you have subscribed to other Dorel Juvenile mobile message programs and wish to cancel, except where applicable law requires otherwise, you will need to opt out separately from those programs by following the instructions provided in their respective mobile terms.
For Service support or assistance, text HELP to the number you are receiving messages from or email support@djgusa.comopens in a new tab. If emailing, please include that you are looking for help with the text messages you received, restate the initial reason for contacting support, and provide the phone number you were contacting us from.
We may change any short code or telephone number we use to operate the Service at any time. You acknowledge that any messages, including any STOP or HELP requests, you send to a short code or telephone number we have changed may not be received and we will not be responsible for honoring requests made in such messages.
The wireless carriers supported by the Service are not liable for delayed or undelivered messages. You agree to provide us with a valid mobile number. If you get a new mobile number, you will need to sign up for the program with your new number.
To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the Service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.
We respect your right to privacy. To see how we collect and use your personal information, please see our Privacy Noticeopens in a new tab.
